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Technical Support Specialist

2 months ago

Earth City, Missouri, United States Cognizant Full time
About the Role

Cognizant is seeking a highly skilled Customer Service Representative Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance and support to our clients.

Key Responsibilities
  • Answer a high volume of inbound technical phone calls and provide timely and effective solutions to customer issues.
  • Troubleshoot, diagnose, and resolve technical issues with high First Contact Resolution rates (FCR).
  • Follow established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
  • Document all issues, comments, and resolutions in appropriate software system applications.
Requirements
  • High school diploma or GED certificate or equivalency.
  • Minimum of two years' experience in customer service.
  • Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing preferred.
  • Proficient in computer skills, including typing, navigating Windows-based platforms, and utilizing Microsoft Office applications.
  • Strong customer service and quality orientation.
  • Excellent problem-solving skills.
  • Excellent verbal communication and written documentation skills.
  • Ability to work in a fast-paced team environment with excellent organizational skills.
Benefits
  • Medical, dental, and vision insurance.
  • Paid time off plans.
  • About 10 paid company holidays annually.
  • Monday – Friday schedule with no weekend hours.
  • Career path within the Call Center for solid performers.
  • Opportunities for growth throughout our organization, once proven successful in the Call Center role.