Program Coordinator

4 days ago


Palo Alto, California, United States Kara Full time
Job Summary

Kara is seeking a compassionate and organized Program Coordinator to support our Youth and Family Services team. As a key member of our program team, you will provide exceptional administrative and operational support for our client services, including peer support groups, Camp Kara, trainings, workshops, and volunteer support.

Key Responsibilities
  • Provide operational support in maintaining the Youth and Family records management systems, including client and volunteer records, group management and attendance, surveys, evaluations, and service statistics.
  • Support volunteers through guidance and assistance of facilitator groups, as well as preparation and implementation of volunteer training.
  • Provide client service support by assisting with client communications as needed, including assistance with client service intakes as needed.
  • Support operational tasks for Camp Kara.
  • Assist with agency-wide client service operations and other program support duties as assigned.
Journeys Program Responsibilities
  • Maintain ongoing communication and support with current school community partners and develop new connections and partnerships through outreach to other local area school community sites impacted by death and loss.
  • Provide support services to schools through implementing school-based peer support groups for students and conducting trainings, workshops, and consultations to school-based staff.
  • Assist with recruiting, training, and supervising new Journeys Program volunteers.
  • Provide ongoing support and feedback to school-based peer support facilitators and volunteers.
  • Develop and prepare appropriate resources and materials for all school-based peer support groups and workshops.
  • Network and communicate with other grief support organizations working in local schools to enhance and deepen understanding of work.
  • Conduct administrative and operational tasks pertaining to school-based outreach and ongoing peer grief support, including timely entry of organizational information, statistics, and service evaluations in agency database.
Requirements
  • Bachelor's Degree or equivalent.
  • Minimum of 2-3 years of experience in a similar role or function.
  • Commitment to Kara's mission, vision, and guiding value of compassion.
  • Client-focused with genuine compassion, empathy, and a deep understanding of the variety of issues and tasks facing children, teens, and families dealing with grief and loss.
  • Excellent communication skills, with a strong command of the English language, both written and verbal, and comfort with public speaking.
  • Possess strong interpersonal skills with a history of being an outstanding and effective collaborator.
  • Effective team builder and team player with a positive attitude and sense of humor.
  • Proven quality control, demonstrating consistent detailed data accuracy and thoroughness.
  • Strong proficiency with Microsoft Office Suite, Google Workspace, database-related software applications, and familiarity with creative design software and other office equipment.
  • Excellent organizational, prioritization, time management, planning, and problem-solving skills.
  • Quick to learn and implement new ideas with self-awareness and willingness to ask for assistance in a timely fashion.
  • Flexible, innovative, resourceful, with strong initiative and follow-through skills.
  • Ability to work successfully under pressure, adapt, problem-solve, and handle competing priorities with minimal supervision in an organized, thoughtful manner.
  • Ability to work evenings and weekends.
Preferred Qualifications
  • Bi-lingual in English and any other language.
  • Non-profit / Social Services / Health Care experience.
  • Work with youth in camp, school, or group settings.
  • Experience supervising volunteers.
  • Experience as a Kara volunteer or similar program requiring understanding of grief support structures.

Applicants must include a cover letter and resume to be considered for this position.


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