Academic Program Coordinator

3 days ago

Palo Alto, California, United States Penn State University Talent Acquisition Full time
Job Summary

Penn State University Talent Acquisition is seeking an Academic Program Coordinator to support daily operations for the Graduate Enrollment Services (GES) unit. This role will serve as a first-line liaison with internal and external contacts, working closely with students, staff, and faculty across the university.

Key Responsibilities
  • Serve as a primary point of contact for inquiries from applicants and current students regarding standard application, enrollment, and graduation procedures.
  • Schedule meetings and appointments, and maintain calendars to ensure efficient communication and coordination.
  • Manage the GES general email account, responding to inquiries and directing messages to relevant personnel.
  • Process incoming transcripts and test scores for graduate applicants, ensuring accurate and timely processing.
  • Scan and index confidential student-related documents using imaging systems, maintaining confidentiality and adhering to data protection protocols.
  • Develop new processes and procedures in support of GES office needs, collaborating with team members to ensure seamless operations.
  • Perform routine data entry, maintaining accurate and up-to-date records.
Requirements
  • A minimum of a High School Diploma or higher and 2+ years of related experience, or an equivalent combination of education and experience.
  • Proficiency in Microsoft Office (including Word, Access, Excel, and PowerPoint) is required; experience working on a student portal is preferred.
  • The individual in this role should be a team-oriented professional, self-motivated, and have excellent interpersonal, verbal, and written communication skills, organizational and customer service skills, attention to detail, and the ability to manage multiple projects simultaneously.
What We Offer
  • Competitive benefits to full-time employees, including medical, dental, vision, and retirement plans.
  • Tuition discounts (75% discount for spouse and children).
  • Paid holidays.
How to Apply

Candidates must include a cover letter and resume for full consideration. The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. We value inclusive excellence as a core strength and an essential element of our public service mission.

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