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Customer Service Representative
2 months ago
Wise Staffing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will play a critical role in ensuring the order management process runs smoothly and efficiently.
Key Responsibilities:- Enter and follow up on orders in our Oracle system.
- Deliver exceptional customer service over the phone, via email, and through live chat.
- Respond to customer inquiries in a fast-paced team environment.
- Find innovative solutions to meet goals and drive business forward.
- Manage the order lifecycle from receipt through shipment.
- Follow up on all orders, shipments, and products in a thorough and timely manner.
- Ensure shipping dates are set and deadlines are met, providing detailed updates and tracking information.
- Navigate multiple computer applications with speed and accuracy.
- High school diploma or equivalent required; post-secondary education preferred.
- A minimum of two years of experience in customer service in manufacturing or related fields.
- Excellent written and oral communication skills.
- Strong work ethic and follow-up.
- Excellent time management skills and ability to multitask.
- Strong organizational skills, attention to detail, and ability to prioritize tasks.
- Computer skills, including Excel, Word, and other Mac and/or Windows applications.
We are an equal opportunity employer and welcome applications from all qualified candidates. Employment is subject to verification of pre-screening testing, which will include drug and background screenings. If you require alternative methods of application or screening, please contact us directly.
