Technical Support Specialist

7 days ago

San Marcos, Texas, United States McCoy's Building Supply Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at McCoy's Building Supply. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our internal customers, ensuring that they have a seamless experience with our Point of Sale Hardware, PC Hardware, and PC Software.

Key Responsibilities
  • Provide professional technical support to corporate and store employees via various communication channels.
  • Install, test, and set up PC equipment in workstations, ensuring that they are functioning optimally.
  • Offer technical support for computers, peripherals, and hardware, including replacing hardware and cabling in workstations.
  • Provide technical support and maintenance for corporate headquarters and store printers, copiers, and fax machines.
  • Research, resolve, and respond to technical problems and questions from all users.
  • Document all calls in our call tracking system.
  • Evaluate and escalate technical issues to the appropriate personnel when necessary.
  • Collaborate with the supervisor on additional projects and reporting.
  • Exercise excellent communication skills and maintain a professional demeanor at all times.
  • Participate in after-hour support rotation schedule, which may include weekend coverage.
  • Stay up-to-date with procedural and technology changes within the company.
  • Adhere to Standard Operating Procedures when performing job responsibilities.
  • Attend and participate in team meetings, training sessions, and company-sponsored programs as required.
Requirements
  • High school diploma or general education degree (GED) and six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Strong general knowledge of computer hardware and software, with experience preferred.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to utilize and maintain a strong working knowledge of PC and laptop hardware, MAC21, Windows 10 Operating Systems, MS Office 0365 (Excel, Word, PowerPoint, Access, Outlook), Sharepoint, Remote Access, and basic LAN Architecture and other 3rd party software applications at an intermediate-to-advanced level.
Work Environment
  • The work environment is typically moderate, with occasional exposure to moving or mechanical parts.
  • The risk of electrical shock is present in this position.
Equal Opportunity Employer

Mccoy's is an equal opportunity employer. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at (866) 896-0884. EOE, AAP, D, F, VA

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