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Technical Support Specialist

2 months ago

San Antonio, Texas, United States Omni Inclusive Full time

Position Overview
As a Technical Support Specialist at Omni Inclusive, you will play a crucial role in providing exceptional IT assistance to our clients. Your primary responsibilities will include:

Key Responsibilities:
- Manage incoming support requests via phone, ensuring accurate documentation and resolution of technical challenges.
- Utilize and enhance our internal knowledge repository to facilitate efficient problem-solving.
- Communicate effectively with both internal teams and external partners regarding the status of reported issues.
- Participate in an on-call support rotation, providing coverage during designated hours.

Qualifications:
- A minimum of 1 year of experience in technical support, with at least 6 months in a call center environment.
- Proficient in supporting various PC operating systems, specifically Windows 7 and Windows 10.
- Experience with mobile device support, including Android and Apple products.
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with the ability to create, edit, and manage documents effectively.

Skills Assessment:
Please review the following skill matrix and indicate your comfort level:

Required Experience
- Helpdesk experience: Yes/No
- Call center experience (handling high call volumes): Yes/No
- Multitasking ability (working on a computer while on calls): Yes/No
- Willingness to work weekends: Yes/No
- Availability for extra hours: Yes/No
- Comfort with rotational shifts: Yes/No

We look forward to your contributions in enhancing our support services.