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Technical Support Specialist

2 months ago

San Antonio, Texas, United States RIT Solutions, Inc. Full time
Position Overview:

We are seeking a dedicated Technical Support Specialist to assist our clients with their computing needs. This role involves providing exceptional support for users of various computer systems and software applications.

Key Responsibilities:
  • Assist users with computer setups, software installations, and upgrades.
  • Deliver both in-person and remote support to ensure optimal performance of hardware and software.
  • Conduct training sessions for users on relevant applications and hardware.
  • Address client inquiries and provide timely responses.
  • Offer technical assistance to users experiencing issues.
  • Diagnose and resolve hardware and software problems efficiently.
  • Set up desktop hardware and provide clear instructions for users.
  • Support the installation of software and operating system updates.
  • Maintain logs of support activities and resolutions.
Required Skills:
  • Bachelor's degree in Computer Science or a related discipline.
  • Previous experience in desktop support or a similar role.
  • Comprehensive understanding of desktop hardware and software systems.
  • Proficient in various operating systems, including Mac, Linux, and Windows.