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Technical Support Expert

2 months ago

San Antonio, Texas, United States General Dynamics Information Technology Full time

Job Summary:

We are seeking an IT Support Specialist to join our team at General Dynamics Information Technology. As an IT Support Specialist, you will play a critical role in providing technical support and troubleshooting services for our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting services for network, desktop, and/or systems hardware and software
  • Coach and provide guidance to less-experienced professionals
  • Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provide remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements:

  • 3+ years of related experience
  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
  • IAT Level 1 certificate is required within 6 months of start date
  • Security Clearance Level: TS/SCI w/Poly
  • Maintains current knowledge of relevant technology as assigned

What We Offer:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from