Major Incident Resolution Specialist
4 days ago
CRH Americas Materials, a leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in North America, is seeking a skilled Major Incident Analyst to support its 24/7 IT department. The successful candidate will play a critical role in the Major Incident process, working closely with cross-functional teams to identify improvement opportunities and ensure end-to-end success of the process.
Key Responsibilities:- Manage and drive Major Incident technical bridge calls with on-call support teams and IT management.
- Identify and develop new process frameworks, review, recommend, and document improvements.
- Work with IT Service Management teams to drive positive impact across SLAs and MTTR.
- Lead cross-functional IT and business teams in identifying, analyzing, and correcting aging incident trends.
- Proactively communicate known issues or trends with the Service Desk, Infrastructure, and all other functions as needed.
- Associates degree in Information Technology or equivalent, or 4 years of experience in a similar IT support role.
- 4 years of ITSM experience.
- ServiceNow experience.
- ITIL and/or HDI Certification preferred.
- Complex, large enterprise business environment experience a plus.
CRH has a long and proud heritage, operating in a decentralized, diversified structure that allows for career opportunities in a small company environment while having the benefits of a large international organization.
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Major Incident Resolution Specialist
1 month ago
Atlanta, Georgia, United States CRH Full timeJob Title: Major Incident AnalystCRH Americas Materials, a leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in North America, is seeking a skilled Major Incident Analyst to support its 24/7 IT department. The successful candidate will play a critical role in managing major incidents...
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Major Incident Resolution Specialist
4 days ago
Atlanta, Georgia, United States CRH Full timeJob Title: Major Incident AnalystCRH Americas Materials, a leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in North America, is seeking a skilled Major Incident Analyst to support its 24/7 IT department. The successful candidate will play a critical role in ensuring the timely...
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Incident Resolution Specialist
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Atlanta, Georgia, United States Synovus Full timeIncident Management RoleSynovus is seeking an experienced professional to manage and plan the resolution of production issues with serious consequences for the company or its customers.Key ResponsibilitiesLead incident response actions for critical outages and incidents across the entire enterprise. Facilitate response actions for customer-facing 24/7...
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Atlanta, Georgia, United States Motion Recruitment Partners Full timeJob Summary We are seeking a highly skilled Merchant Services Incident Resolution Specialist to join our team at Motion Recruitment Partners. As a key member of our team, you will be responsible for collaborating with client personnel in Business Execution, monitoring and assessing incoming incident reports, and conducting initial analysis to identify...
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Incident Response Specialist
2 weeks ago
Atlanta, Georgia, United States WIVERSE Full timeJob Title: Major Incident ManagerWe are seeking a highly skilled Major Incident Manager to join our team at WIVERSE. As a key member of our IT operations team, you will be responsible for managing major incidents and ensuring business continuity.Key Responsibilities:Manage major incidents from initiation to resolution, ensuring minimal impact on business...
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Help Desk Support Specialist
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Help Desk Support Specialist
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Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeHelp Desk Support Specialist Career OpportunityWe are seeking a skilled Help Desk Support Specialist to join our team at Resolution Technologies, Inc.Job SummaryThe Help Desk Support Specialist will provide daily support to our agency users, managing and triaging incidents and requests using Salesforce Service Cloud. The ideal candidate will be skilled at...
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Implementation Specialist
3 weeks ago
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Implementation Specialist
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Claims Resolution Specialist
2 months ago
Atlanta, Georgia, United States Reserv Full timeJob OverviewAbout ReservReserv is an innovative insurtech firm dedicated to developing and implementing advanced AI and automation solutions aimed at enhancing efficiency and simplicity in the claims process. Established by industry veterans with extensive experience in SaaS and digital claims, we are supported by prominent investors and have been...
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Implementation Specialist
4 weeks ago
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Incident Management Specialist
2 days ago
Atlanta, Georgia, United States Genesis10 Full timeIncident Management ConsultantGenesis10 is seeking a skilled Incident Management Consultant to join our team. As a key member of our client's financial services team, you will be responsible for monitoring and assessing incoming incident reports, conducting initial analysis, and collaborating with cross-functional teams to resolve incidents efficiently and...
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Conflict Resolution Specialist
2 weeks ago
Atlanta, Georgia, United States CHRIS Kids Full timeJob Title: Violence Prevention SpecialistCHRIS Kids is seeking a dedicated and passionate Violence Prevention Specialist to join our team. As a key member of our special initiative, you will play a vital role in reducing violence in schools and promoting conflict resolution amongst student bodies.Key Responsibilities:Work with 10-20 schools to develop and...
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Incident Response Manager
3 weeks ago
Atlanta, Georgia, United States WIVERSE Full timeJob Title: Major Incident ManagerLocation: Atlanta, GA- HybridContract to HirePay Rate: W2 HourlyKey Responsibilities:Manage major incident processes and tools to ensure effective response and recovery.Oversee major technology events in complex environments, including drafting and distributing executive summary communications.Develop and maintain strong...
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Conflict Resolution Specialist
2 weeks ago
Atlanta, Georgia, United States CHRIS Kids Full timeJob DescriptionThe Violence Prevention Specialist will be a key member of a special initiative focused on reducing violence in schools and promoting conflict resolution amongst student bodies. This role will involve working closely with 10-20 schools to develop and implement effective strategies for promoting a safe and supportive learning environment.Key...
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Senior Claims Resolution Specialist
2 days ago
Atlanta, Georgia, United States Reserv Full timeAbout the RoleWe are seeking a highly skilled and experienced claims professional to join our Major Case Unit team at Reserv. As a Senior Claims Resolution Specialist, you will be responsible for investigating and resolving complex and catastrophic claims, working closely with our product and engineering teams to identify technology and process...
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Marketing Data Analyst
4 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Marketing Analytics SpecialistAt Incident IQ, we're seeking a highly motivated Marketing Analytics Specialist to join our team. As a key member of our marketing team, you will play a crucial role in shaping how we report on progress and gain insights into performance.Key Responsibilities:Develop and maintain dashboards that visualize relevant KPIs...
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Claims Resolution Specialist
1 month ago
Atlanta, Georgia, United States JCW Group Full timeJCW Group is seeking a skilled Claims Resolution Specialist to join their team. As a key member of the claims department, you will play a critical role in investigating and analyzing EPL and D&O claim submissions. Your expertise will be essential in adjusting complex claims in all phases of litigation, actively engaging in business development, innovation,...
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Help Desk Support Specialist
3 days ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeHelp Desk Support SpecialistResolution Technologies, Inc. is seeking a skilled Help Desk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Provide first-level support for custom and enterprise applicationsManage and prioritize...
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Marketing Data Analyst
3 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Marketing Analytics SpecialistAt Incident IQ, we're seeking a highly skilled Marketing Analytics Specialist to join our team. As a key member of our marketing team, you will play a crucial role in shaping our marketing strategy and driving business growth through data-driven insights.Key Responsibilities:Develop and maintain dashboards to...