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Incident Management Specialist

1 month ago

Atlanta, Georgia, United States Genesis10 Full time
Incident Management Consultant

Genesis10 is seeking a skilled Incident Management Consultant to join our team. As a key member of our client's financial services team, you will be responsible for monitoring and assessing incoming incident reports, conducting initial analysis, and collaborating with cross-functional teams to resolve incidents efficiently and effectively.

Key Responsibilities:
  • Monitor and assess incoming incident reports to determine severity and impact
  • Conduct initial analysis to identify potential root causes and impact on operations
  • Respond promptly to incidents according to established protocols and procedures
  • Collaborate with cross-functional teams to resolve incidents efficiently and effectively
  • Maintain detailed records of incident details, response actions, and resolutions
  • Generate incident reports and communicate status updates to relevant stakeholders
  • Escalate incidents to higher-level support or management as necessary
  • Collaborate with senior incident management personnel for complex or critical incidents
  • Participate in the development and implementation of preventive measures to mitigate future incidents
  • Contribute to the improvement of incident response processes and workflows
  • Stay up-to-date with industry best practices and emerging threats in incident management
  • Assist in the development of training materials and knowledge sharing sessions
Requirements:
  • 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
Benefits:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF)
  • Remote opportunities available

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.