Implementation Specialist

10 hours ago

Atlanta, Georgia, United States Incident IQ LLC Full time
Implementation Specialist Job Description

At Incident IQ LLC, we are seeking a highly skilled Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for delivering tailored Incident IQ Platform solutions to our K-12 school district clients.

Key Responsibilities:
  • Lead and manage Client Onboarding projects for Incident IQ cloud software products and related services from after sale to go-live.
  • Serve as a primary point of contact between clients and the support team during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated issues.
  • Communicate directly with the client to manage expectations, scope changes, and monitor client contributions to the project.
  • Maintain documentation and record project status updates using internal tools to track progress against milestones and identify any items holding up further implementation.
  • Provide assistance with implementation tasks including installation, configuration to meet client preferences, training, and support for the initial implementation period.
  • Manage multiple/simultaneous implementation projects.
  • Recognize opportunities for process improvement and provide input for proper implementation.
  • May participate in special projects or other duties as assigned.
Requirements:
  • Bachelor's Degree or global equivalent in a related discipline.
  • 1 to 3 years of related professional customer experience; prefer SaaS Customer Success.
  • Basic planning/organizational skills and techniques.
  • Basic analysis and problem-solving skills.
  • Excellent verbal and written communication skills including both inbound and outbound phone calls and general proficiency in business writing.
  • Ability to communicate and develop relationships with all levels of the organization.
  • Resourceful, flexible, adaptable, and ability to work well with limited direction and oversight.
  • Professional and confident presence with a consultative, customer-focused attitude.
  • Strong sense of ownership and the ability to manage multiple independent projects simultaneously.
  • Proven professional experience with both client/server and cloud-based (SaaS) applications and services.
  • Possess strong technical aptitude and experience working with enterprise-class business software solutions.
  • Excellent computer skills including proficiency with Microsoft Office applications, SaaS applications, and webinar or conference/meeting applications.
  • Proven professional experience with project management, including scheduling of tasks and management of small to mid-sized projects.
What We Offer:

We facilitate whole-person growth where employees can develop personally as well as professionally. We offer an energetic and collaborative environment; everyone's opinion matters. We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE. We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta.

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k, and paid-time off (PTO). Incident IQ is an Equal Opportunity Employer.

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