Customer Experience Specialist

7 days ago


Charlotte, North Carolina, United States Cedar Fair Full time

Job Summary:

We are seeking a skilled Bartender to join our team at Cedar Fair. As a Bartender, you will be responsible for creating a welcoming and exciting atmosphere for our guests by offering a diverse and seasonally-inspired beverage menu, warm conversations, and helpful suggestions.

Key Responsibilities:

  • Prepare and serve beverages, including cocktails, beer, and wine, to guests in a timely and efficient manner.
  • Tap beer kegs and serve draft beer and bottled alcoholic beverages.
  • Take orders and serve bar bites prepared by the culinary team.
  • Monitor and manage alcohol sales and consumption in accordance with state liquor laws, including verifying proper identification for guests purchasing alcohol.
  • Perform heavy lifting, such as carrying beer kegs and cases.
  • Maintain a clean and organized bar area, including restocking supplies and cleaning equipment.
  • Balance shift reports and cash drawer, process credit card payments, and handle cash transactions.
  • Provide exceptional customer service by answering guest questions and providing information about the property, park, and local area.
  • Participate in pre- and post-shift clean-up activities.
  • Perform other duties as assigned by management.

Requirements:

  • Must be at least 21 years old.
  • Take initiative and maintain the company's reputation and dedication to safety, service, courtesy, cleanliness, and integrity.
  • Ability to learn point-of-sale systems.
  • Work collaboratively in a team setting and independently.
  • Ability to work nights, weekends, and holiday periods to meet business needs.
  • Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
  • Ability to pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education, and personal references per company policy unless prohibited by federal, state, or provincial law.


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