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Hotel Front Desk Representative

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Marquand, Missouri, United States Embassy Suites by Hilton Indianapolis North Full time

Job Summary: We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Embassy Suites by Hilton Indianapolis North. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities:

  • Collaborate with the housekeeping department to ensure guest rooms are ready and meet our high standards.
  • Respond to customer complaints in a professional and courteous manner.
  • Welcome, register, and check-in guests, providing them with keys and room numbers, and recording credit card information.
  • Manage room bookings in-person, online, and through incoming calls, answering inquiries about guest needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
  • Perform regular bookkeeping duties, ensuring hotel guest information is current and accurate.

Qualifications:

  • High school graduate, GED recipient, or equivalent.
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills.
  • Has experience answering telephone calls and troubleshooting stressful situations.
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems.
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.