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Front Desk Representative

2 months ago

Marquand, Missouri, United States Hilton Garden Inn Airport Indianapolis, IN Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Airport Indianapolis, IN. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

About Us

Hilton Garden Inn Airport Indianapolis, IN is a leading hotel chain that prides itself on delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests. Our team is dedicated to providing a unique and personalized experience for each and every guest, and we are looking for someone who shares our passion for hospitality.

Responsibilities

  • Perform all check-in and check-out tasks, ensuring a seamless and efficient experience for our guests.
  • Manage online and phone reservations, providing accurate and timely information to our guests.
  • Inform customers about payment methods and verify their credit card data, ensuring a secure and hassle-free experience.
  • Register guests, collecting necessary information and ensuring their stay with us is tailored to their needs.
  • Welcome guests upon their arrival and assign rooms, providing a warm and personalized welcome.
  • Provide information about our hotel, available rooms, rates, and amenities, ensuring our guests have a clear understanding of their options.
  • Respond to clients' complaints in a timely and professional manner, resolving issues and ensuring our guests leave with a positive impression.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
  • Upsell additional facilities and services, when appropriate, to enhance our guests' experience.
  • Maintain updated records of bookings and payments, ensuring accurate and efficient management of our hotel's operations.

Qualifications

  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role, with a proven track record of delivering exceptional customer service.
  • Experience with hotel reservations software, such as OnQ or Opera, and a strong understanding of hotel operations.
  • Customer service experience, with a focus on providing a personalized and memorable experience for each guest.
  • Excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.