Restaurant Operations Manager

4 days ago


South San Francisco, California, United States Wendy's Full time

About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Wendy's. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities

  • Leadership and Management
    • Train, monitor, and reinforce food safety procedures to ensure a safe and healthy environment for our customers and employees.
    • Work with the leadership team to develop and implement sales strategies to meet or exceed sales goals.
    • Manage food and labor costs to maintain profitability and efficiency.
    • Execute company policies and procedures to ensure compliance and consistency across all locations.
  • Operations and Maintenance
    • Monitor food inventory levels and order product as needed to maintain optimal stock levels.
    • Manage and maintain safe working conditions to prevent accidents and injuries.
    • Ensure that all equipment and facilities are properly maintained and in good working condition.
  • Customer Service and Quality
    • Provide top-notch customer service to every guest that visits our restaurant, ensuring a positive and memorable experience.
    • Ensure that all food and beverages meet our high quality standards, and that all customers receive their orders accurately and in a timely manner.
  • Team Development and Management
    • Interview and hire team members to ensure that we have the right people in the right roles.
    • Provide proper training and development opportunities to ensure that all team members have the skills and knowledge they need to succeed.
    • Manage and motivate team members to achieve their full potential and contribute to the success of the restaurant.

Requirements

  • College degree or equivalent experience in operations or a related field.
  • At least two years of restaurant experience, with a minimum of one year in a leadership or management role.
  • Proven track record of success in driving sales growth, improving customer satisfaction, and maintaining a positive work environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization.
  • Ability to lift 35 pounds to waist level, and to work in a fast-paced environment with frequent changes in priorities.
  • ServSafe certification is a plus.


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