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Restaurant Operations Leader

2 months ago

South San Francisco, California, United States Hula Hoops Restaurant & Tiki Bar Full time

About Hula Hoops Restaurant & Tiki Bar

Hula Hoops is a vibrant and dynamic establishment known for its delicious dishes, lively atmosphere, and exceptional customer service. We are seeking an experienced and dedicated leader to oversee all aspects of our restaurant operations.

Job Responsibilities
  • Manage the day-to-day operations of the restaurant, ensuring smooth and efficient service delivery.
  • Lead and mentor a team of staff members, including hiring, training, and performance evaluations.
  • Develop and implement policies and procedures to enhance operational efficiency and effectiveness.
  • Monitor financial performance, including budgeting, forecasting, and cost control measures.
  • Maintain high standards for food quality, presentation, and service excellence.
  • Ensure compliance with all relevant health and safety regulations.
  • Address customer inquiries and complaints promptly, providing outstanding customer service.
  • Collaborate closely with the Executive Chef on menu planning and promotional initiatives.
  • Drive marketing and promotional activities to increase revenue and brand awareness.
  • Cultivate a positive and inclusive work environment that fosters teamwork and growth.
Requirements
  • Minimum of 5 years of experience in restaurant management, demonstrating proven success in leading teams and driving operational excellence.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team of diverse individuals.
  • Proven ability to manage and develop staff effectively, fostering a culture of collaboration and high performance.
  • Excellent organizational and multitasking abilities, with a keen attention to detail and a commitment to accuracy.
  • Strong financial acumen and experience with budgeting, forecasting, and cost control strategies.
  • Ability to thrive in a fast-paced environment and handle high-pressure situations with composure and efficiency.
  • Flexibility to work various shifts, including evenings, weekends, and holidays, as required by business needs.
  • A genuine passion for hospitality and a commitment to delivering exceptional customer experiences.