Restaurant Operations Manager

2 months ago


San Francisco, California, United States Fogo de Chão Full time
About the Role

Fogo de Chão is seeking a highly skilled and experienced General Manager to lead our restaurant operations. As a key member of our management team, you will be responsible for driving business growth, ensuring exceptional customer experiences, and fostering a positive work environment.

Key Responsibilities
  • Restaurant Leadership: Oversee Restaurant Leaders (Front of House and Heart of House Managers) and restaurant Office Assistant to ensure seamless day-to-day operations.
  • Talent Development: Attract, develop, and retain restaurant leadership to drive business success.
  • Staffing and Scheduling: Ensure appropriate staffing levels throughout the restaurant to meet customer demand.
  • Guest Experience: Partner with Sales Manager to grow group dining sales revenues, execute events, and monitor staff and yield for optimal results.
  • Training and Development: Execute the Manager in Development Program for new managers in training.
  • Communication: Partner with Talent Acquisition to communicate promotion opportunities and offer letters.
  • Quality and Consistency: Ensure guest satisfaction and brand consistency in quality of service and product.
  • Performance Monitoring: Review Guest Sentiment, determine trends, identify gaps, and create improvement plans.
  • Revenue Growth: Achieve revenue targets and monitor key plan drivers by forecasting and filling revenue gaps.
  • Industry Trends: Recognize local and industry dining trends to inform business decisions.
  • Operational Excellence: Responsible for full restaurant operational and financial success.
  • Facilities Maintenance: Participate in Facilities Maintenance program by evaluating and submitting repair and maintenance requests in a timely manner.
  • Financial Performance: Achieve annual EBITDA targets.
  • Employee and Guest Safety: Ensure Guest and employee safety.
Requirements
  • Experience: 5 years restaurant operations, and 3 years churrasco and churrascaria cuisine knowledge preferred.
  • Education: High School Diploma or equivalent is required. Bachelor's degree in hotel/restaurant management is desirable. Combination of experience and education will be considered.
  • Skills: Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
  • Travel: Occasional travel required.
Benefits

Fogo de Chão offers a comprehensive benefits package, including medical, dental, and vision insurance, company-paid life insurance, and short-term disability. We also offer a voluntary benefits package, including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.

Fogo de Chão is an Equal Opportunity Employer and participates in the E-Verify program.



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