Client Support Specialist

7 days ago

Honolulu, Hawaii, United States CSN Collision Full time
Job Description

Job Title: Customer Service Representative

Company: CSN Collision

Job Type: Full-time

Industry: Automotive Repair and Collision Services

Location: Honolulu, HI

About Us:

CSN Collision is a leading provider of automotive repair and collision services in Honolulu. With a strong commitment to quality and customer satisfaction, we strive to deliver exceptional service to our clients.

Position Overview:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a passion for delivering exceptional customer service, and a strong ability to work in a fast-paced environment.

Key Responsibilities:

  • Greet and Assist Customers: Provide friendly and professional assistance to customers, ensuring a positive experience from initial contact to resolution.
  • Coordinate Repair Services: Schedule appointments, coordinate with technicians, and ensure timely service delivery.
  • Process Repair Orders: Manage paperwork related to customer transactions, ensuring accuracy and efficiency.
  • Resolve Customer Issues: Address customer complaints and concerns in a professional and timely manner.
  • Maintain Accurate Records: Document all customer interactions, ensuring compliance with company policies and procedures.

Why Work with Us:

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Our team environment is supportive and dynamic, with a focus on employee growth and development.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to interact with customers and colleagues in a professional manner.
  • Organizational Abilities: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Attention to Detail: High level of attention to detail, with the ability to accurately process repair orders and maintain accurate records.
  • Basic Computer Skills: Proficiency in using office software and ability to learn new systems and technologies.

Benefits:

  • Full Medical Health Coverage: Comprehensive health insurance package.
  • Paid Holidays: Generous paid holiday package.
  • Paid Vacation Days: Competitive paid vacation package.
  • 401K: Company-matched 401K plan.
  • Additional Benefits: Additional benefits to be discussed during the interview process.

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