Senior Client Support Specialist

2 weeks ago


Honolulu, Hawaii, United States Datamatics Global Services Full time
Job Title: Senior Client Support Specialist

Location: Remote

Duration: 6+ Months Contract (Potential for Permanent Position Based on Performance)

Compensation: $26/hr W2

Working Hours: Monday to Friday, 7:30 AM to 4:30 PM

Overview:
Join a leading organization committed to driving innovation in Energy Efficiency and Sustainability. As a member of our award-winning team, you will play a vital role in shaping the future of our services.

Position Summary:
This role involves providing exceptional support for efficiency and conservation initiatives, delivering incentives for residential and commercial clients. You will be an essential part of our customer service team, focused on achieving high standards of quality and client satisfaction.

Key Responsibilities:
1. Respond to customer inquiries regarding efficiency and conservation programs, utilizing your understanding of program criteria to assess eligibility.
2. Collaborate with the team to process customer rebate applications within a management system, ensuring thorough quality control.
3. Educate clients on the significance of energy efficiency and effective implementation strategies.
4. Foster productive relationships with both internal and external stakeholders.
5. Assist with routine administrative tasks to support team operations.
6. Work alongside the program team to identify and recommend process improvements.
7. Generate reports summarizing operational data.

Qualifications:
- Bachelor's degree or equivalent experience in a related field.
- Minimum of two years in a customer service role within a call center environment.
- Proven ability to work collaboratively in a team setting.
- Strong communication skills, both verbal and written, with a focus on problem-solving.
- Proficiency in MS Office Suite, particularly Excel, with accurate typing skills (minimum 40 wpm).
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a self-directed manner.

Desired Attributes:
- Dependability and reliability with a keen eye for detail.
- Comfort in a team-oriented environment, demonstrating exceptional customer service skills.
- Strong writing capabilities, including proposal development and summarizing work plans.
- Familiarity with residential and commercial property maintenance is advantageous.
- Technical aptitude and experience working with contractors are a plus.
- Previous experience in project or client management is beneficial.
- Knowledge of Salesforce is a plus.
- Background in Energy Efficiency is preferred.

Additional Information:
Your application will be handled confidentially in accordance with EEO guidelines.

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