Client Support Specialist

2 months ago


Honolulu, Hawaii, United States Keiko Pacheco - State Farm Agent Full time
Job Overview

POSITION: Customer Service Representative

ROLE SUMMARY: We are looking for a dedicated and service-oriented professional to fill the role of Customer Service Representative. This position involves delivering outstanding support to our clients, addressing any inquiries or issues they may encounter, and promoting additional services to the customers we assist.

KEY RESPONSIBILITIES:

  • Handle customer inquiries through various channels including in-person, telephone, and email with professionalism and efficiency.
  • Provide comprehensive and precise information regarding insurance products, coverage details, and claims procedures.
  • Support clients with policy modifications, renewals, and cancellations.
  • Work collaboratively with the sales department to promote and sell insurance offerings.
  • Maintain and update customer records to ensure accuracy and completeness.
  • Achieve or surpass set customer service objectives and performance standards.

REQUIREMENTS:

  • Must hold a valid Property and Casualty license.
  • Ability to connect with customers, address their inquiries, and foresee their needs.
  • Strong communication skills to assist clients and liaise with other team members.
  • Proficient in problem-solving and making informed decisions.
  • Capable of managing multiple tasks and prioritizing effectively in a dynamic environment.
  • Experience in cross-selling or generating leads for the sales team.

COMPENSATION AND BENEFITS:

  • Competitive salary with performance-based bonuses.
  • Enhanced salary for licensed individuals.
  • Additional earning potential through sales commissions and bonuses for those interested in sales activities.
  • Opportunities for career advancement within the organization.
  • Paid Time Off.
  • Health insurance benefits.
  • Valuable experience for career development.

If you have a passion for delivering exceptional customer service and possess a solid understanding of insurance products and processes, we encourage you to consider this opportunity.



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