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Client Support Specialist

2 months ago

Honolulu, Hawaii, United States CVS Health Full time
Join Our Team at CVS Health

At CVS Health, we are united by a clear mission: to enhance the health and well-being of our communities. Our commitment to delivering personalized, human-centric healthcare is at the heart of everything we do.

Our Core Values
We believe that how we provide our services is just as crucial as the services themselves. Our Heart At Work BehaviorsTM empower every team member to play a vital role in transforming our culture and driving innovation in healthcare delivery.

About the Role
As a Client Support Specialist, you will be an integral part of our inbound call center team, dedicated to ensuring that our clients receive their essential medications in a timely manner. This role is essential in supporting our specialty pharmacy customers and contributing to their health journeys.

Work Environment
This position is full-time, with a schedule from 8:00 AM to 6:00 PM HST, Monday through Friday. While some flexibility for remote work is available, candidates must be prepared to work from our office.

Benefits
We offer a comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) retirement savings plan
  • Employee Stock Purchase Plan
  • Life insurance and disability benefits
  • Well-being programs and education assistance

Through your expertise, you will assist our clients in navigating their healthcare needs, addressing inquiries related to prescription refills, order statuses, and insurance coverage. Our team thrives in a high-energy environment, where we prioritize delivering exceptional customer service with empathy and efficiency.

Training and Development
We provide a comprehensive training program to ensure you are well-equipped for success in your role. Additionally, we offer opportunities for career advancement within our organization.

Qualifications
  • One year of experience in customer service or pharmacy
  • Proficiency in Windows-based applications
  • Strong keyboarding skills

Preferred Qualifications
  • Experience managing complex customer needs over the phone
  • Familiarity with healthcare benefits and prescriptions
  • Valid pharmacy technician license

At CVS Health, we are committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, ensuring equal opportunity in hiring and promotion processes.