Guest Services Representative

2 weeks ago


Daytona Beach, Florida, United States Shaner Hotel Group Full time
Position Overview

As a vital member of our team, the Front Desk Agent plays a crucial role in delivering exceptional guest experiences. This position requires flexibility in scheduling, including availability for weekends, holidays, and varied shifts.

Key Responsibilities
  • Ensure guest satisfaction by effectively addressing and resolving complaints.
  • Manage the check-in and check-out processes in accordance with established hotel protocols.
  • Follow payment and cash handling procedures diligently.
  • Prepare, print, and distribute daily reports to relevant departments and personnel.
  • Collaborate with Housekeeping to rectify any discrepancies in room status reports.
  • Perform additional tasks as assigned by management.

Guest Service Excellence
Provide outstanding service to guests during check-in and check-out, handling all payments in line with hotel policies. Engage with guests and visitors in a friendly and professional manner, offering information and assistance as needed.

Qualifications
  • High school diploma or equivalent required.
  • At least one year of experience in customer service; prior experience in the hospitality sector is preferred.
  • Strong communication skills to effectively interact with guests, management, and colleagues.
  • Proficiency in computer systems is advantageous.
  • Bilingual candidates, particularly in English and Spanish, are encouraged to apply.
  • Familiarity with local attractions and activities suitable for our clientele.

About Shaner Hotel Group

Shaner Hotels is a leading hospitality management and ownership company, recognized for its award-winning service. With a diverse portfolio of over 65 properties across various locations, we collaborate with top hospitality brands to provide comprehensive services, including hotel development and revenue management. To learn more about our offerings, please visit our website.

Team Environment

Join us at our unique Fairfield Inn Daytona Beach, located in a vibrant entertainment hub. This hotel features raceway-themed decor and offers a range of amenities, including a complimentary hot breakfast, outdoor pool, and fitness center, ensuring a memorable stay for our guests.

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