Guest Services Representative

2 weeks ago


Daytona Beach, Florida, United States Shaner Hotel Group Full time
Job Overview
  • Availability to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Address guest concerns to ensure satisfaction.
  • Manage all check-in and check-out processes in accordance with established hotel protocols.
  • Follow payment, cash handling, and credit policies and procedures.
  • Compile, print, and distribute daily reports to relevant departments and personnel.
  • Resolve any discrepancies in the room status report with the Housekeeping team.
  • Perform additional duties as assigned.
Key Responsibilities
Deliver exceptional guest services by efficiently managing the check-in and check-out processes; handle all payments in line with established hotel standards; provide information and assistance to guests and visitors in a courteous and professional manner.

Qualifications
  • High school diploma or equivalent.
  • At least one year of experience in customer service; prior experience in the hospitality sector is preferred.
  • Ability to effectively communicate with guests, management, and colleagues.
  • Proficiency in computer usage is preferred.
  • Bilingual proficiency in English and Spanish is an advantage.
  • Familiarity with local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality owner-operator and management company, recognized for its award-winning service in the industry. Our diverse portfolio includes over 65 properties, encompassing full-service, select-service, extended-stay, and resort accommodations, totaling more than 7,500 rooms across 14 states and four countries. We collaborate with top hospitality brands and independent locations, offering a comprehensive range of services for investors, hotel owners, and brands, including hotel development, design, construction, e-commerce, and revenue management.

Team Environment

Shaner Hotels offers a remarkable opportunity within our team. We pride ourselves on creating a dynamic work environment that values collaboration and excellence in service.

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