Guest Services Representative
1 week ago
Pyramid Global Hospitality is committed to creating a workplace that values its employees and promotes an inclusive culture. With a portfolio of over 230 properties around the globe, we offer a range of comprehensive benefits including health coverage, retirement plans, and unique perks such as wellness initiatives and local discounts. We believe in continuous professional development and provide training opportunities to help our team members thrive in their careers while working in a collaborative environment that prioritizes growth.
Position Overview:
We are looking for enthusiastic individuals to become part of our Guest Services team as a Guest Services Agent. As the initial point of contact for our guests, the ideal candidate will utilize their friendly demeanor to create memorable experiences and assist guests throughout their stay. If you have a passion for hospitality and enjoy interacting with diverse individuals, this role offers a chance to advance your career in a prestigious setting.
Key Responsibilities:
- Assist guests in discovering their unique travel experiences
- Provide outstanding customer service with genuine engagement
- Greet all guests and facilitate efficient check-in procedures
- Support room assignments and clarify hotel amenities
- Respond to guest inquiries in a timely and professional manner
- Work collaboratively with team members to ensure guest satisfaction
Education:
A high school diploma is preferred.
Experience:
No prior experience is required, although previous roles in hospitality are advantageous.
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