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Guest Services Representative
2 months ago
We are looking for a dedicated and personable Guest Services Representative to enhance the experience of our visitors at Premier Resorts Management Inc.
Key Responsibilities:
- Optimize room sales and ensure high occupancy levels
- Facilitate smooth check-in and check-out processes for guests
- Manage cash transactions and uphold a balanced cash drawer
- Respond to phone inquiries and assist with booking arrangements
- Comprehend hotel regulations and guarantee guest satisfaction
- Monitor guest charges and fulfill requests efficiently
- Possess in-depth knowledge of hotel amenities and services
- Prepare for group check-ins and check-outs