Strategic Sales Operations Analyst

1 week ago


San Francisco, California, United States Skai Full time
About the Role:

The Sales Operations Analyst will play a pivotal role in driving revenue growth by partnering with sales leadership to identify, implement, and measure success on sales initiatives. Reporting directly to the Senior Director of Revenue Operations, you will leverage your analytical prowess to uncover trends, provide actionable insights, and drive informed decision-making across the organization.

Key Responsibilities:
  1. Strategic Support: Strategically support the entire deal lifecycle within Skai's CRM, sales, and commission systems to optimize efficiency and uphold data integrity.
  2. Process Enhancement: Spearhead the development of process enhancements to streamline sales and revenue operations, ensuring alignment with overarching strategic objectives.
  3. Data Hygiene: Assume ownership of data hygiene and accuracy within the CRM, partnering with Sales managers to uphold standards and drive continuous improvement.
  4. Reporting and Insights: Generate and maintain comprehensive reports and dashboards for Sales and Sales management, offering strategic insights to drive performance.
  5. Interdepartmental Collaboration: Serve as a liaison with other departments (Marketing, Finance, Information Systems), leveraging your deep understanding of the Sales model to enhance data quality and reporting structures.
  6. Agile Support: Provide agile cross-functional support and assist Sales management on projects as needed.
  7. Training and Development: Deliver tailored training and support to Sales teams on Salesforce processes and best practices.
Requirements:
  1. Proven Experience: Proven experience in a strategic Sales Operations Analyst role demonstrating the ability to drive revenue growth through data-driven insights and strategic initiatives.
  2. Autonomy and Accuracy: Ability to operate autonomously with a high degree of accuracy and accountability in a fast-paced environment.
  3. Business Acumen: Deep understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM applications, reporting, sales quotas).
  4. Analytical and Communication Skills: Proficiency in both qualitative and quantitative analysis, coupled with exceptional communication skills.
  5. Customer-Centric Mindset: Customer-centric mentality with a proven ability to build relationships across various communication channels.
  6. Technical Skills: Salesforce experience is strongly preferred, complemented by advanced proficiency in Excel and Google Workspace to provide value-add reporting for business insights.


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