Hotel Front Office Coordinator
12 hours ago
We are seeking a highly organized and detail-oriented Hotel Front Office Coordinator to join our team at Holiday Inn Express Las Vegas. As a key member of our front office staff, you will be responsible for ensuring seamless guest experiences, resolving issues promptly, and maintaining accurate records.
Key Responsibilities:
- Assist guests with check-in, room assignments, and any other requests
- Process guest payments and handle cash and credit transactions accurately
- Resolve guest complaints and issues in a professional and efficient manner
- Maintain up-to-date knowledge of hotel policies, rates, and promotions
- Collaborate with other departments to ensure seamless guest experiences
- Perform other duties as required to ensure the highest level of customer satisfaction
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Excellent communication and problem-solving skills
- Able to work effectively in a fast-paced environment and adapt to changing situations
- Proficient in using computer systems and software relevant to the role
What We Offer:
- A competitive salary of $42,000 - $60,000 per year, depending on experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The opportunity to work in a dynamic and supportive team environment
- Ongoing training and development opportunities to enhance your skills and career growth
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