Hotel Front Office Coordinator

12 hours ago


Sens, Bourgogne-Franche-Comté, United States Holiday Inn Express Las Vegas Full time
Job Summary:

We are seeking a highly organized and detail-oriented Hotel Front Office Coordinator to join our team at Holiday Inn Express Las Vegas. As a key member of our front office staff, you will be responsible for ensuring seamless guest experiences, resolving issues promptly, and maintaining accurate records.

Key Responsibilities:

  • Assist guests with check-in, room assignments, and any other requests
  • Process guest payments and handle cash and credit transactions accurately
  • Resolve guest complaints and issues in a professional and efficient manner
  • Maintain up-to-date knowledge of hotel policies, rates, and promotions
  • Collaborate with other departments to ensure seamless guest experiences
  • Perform other duties as required to ensure the highest level of customer satisfaction

Requirements:

  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and problem-solving skills
  • Able to work effectively in a fast-paced environment and adapt to changing situations
  • Proficient in using computer systems and software relevant to the role

What We Offer:

  • A competitive salary of $42,000 - $60,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The opportunity to work in a dynamic and supportive team environment
  • Ongoing training and development opportunities to enhance your skills and career growth
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