Front Office Associate

2 days ago


Sens, Bourgogne-Franche-Comté, United States Westin Las Vegas Full time

About the Company:

Highgate Hotels is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. With a growing Caribbean and Latin America footprint, Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

Job Description:

The Front Office Agent is responsible for providing exceptional customer service to all guests, ensuring a seamless and memorable experience during their stay. This includes answering inquiries, processing room reservations, and handling check-ins and checkouts efficiently.

Key Responsibilities:

  • Provide attentive and courteous service to guests.
  • Process room reservations and handle check-ins and checkouts.
  • Ensure accurate and efficient operation of the Front Desk computer system.
  • Maintain a clean and organized work area.
  • Assist guests with safe deposit boxes and other requests.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Basic computer skills and familiarity with hospitality terminology.
  • Knowledge of emergency procedures and protocols.
  • Able to work independently and as part of a team.


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