Client Account Coordinator
1 week ago
SONIFI Solutions stands at the forefront of technological advancements tailored for the hospitality and healthcare sectors. Our mission is to transform guest experiences through a cohesive blend of technology and service.
We are in search of a Client Account Coordinator who will play a pivotal role in delivering exceptional sales and customer support. This position is crucial in securing service agreements and nurturing relationships with hotel clients, ultimately driving sales growth and enhancing customer satisfaction and loyalty.
Key Responsibilities:
- Assist Regional Sales Managers, National Accounts, Corporate Sales, Customer Success Managers, and Strategic Accounts.
- Evaluate incoming leads and relay pertinent information to the Regional Sales Manager if specific criteria are satisfied.
- Act as a liaison between corporate office personnel and sales teams.
- Leverage SalesForce to ensure accurate site data for Regional Sales Managers, sales teams, and hotel management groups (including revenue, legal entity, Management Company, existing contracts/services, etc.).
- Support special projects and tasks as directed by the Lead or Manager.
Qualifications:
- A High School Diploma with a minimum of three years in a customer service role or a comparable mix of education and experience.
- Familiarity with sales processes and administration is advantageous.
- The ideal candidate will possess strong customer service abilities and outstanding communication skills, with the capacity to understand and articulate contract details.
- Proficient analytical skills related to data and finance are essential.
- Demonstrated sound judgment and the ability to operate within established protocols are required.
- Technical proficiency to support SONIFI's offerings is necessary.
- Robust computer skills are a must.
We provide a competitive compensation package along with an extensive benefits program, which includes Health, Dental, Vision & Life Insurance, a 401(k) plan with company matching, 11 Company-paid Holidays, Paid Time Off, and various additional perks.
SONIFI is committed to diversity and is proud to be an Equal Opportunity/Affirmative Action Employer. We welcome all qualified candidates for employment without regard to age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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