Relationship Manager, Asset Owner Americas

6 days ago

Chicago, Illinois, United States Northern Trust Full time
About Northern Trust

Northern Trust is a leading global financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a trusted provider of innovative financial services and guidance to the world's most successful individuals, families, and institutions.

We are committed to delivering exceptional service, expertise, and integrity to our clients, and we take pride in our enduring principles of service, expertise, and integrity.

Our Team

The Asset Owner Americas (AOA) segment is a newly formed team that reports up to AOA Middle Market Leadership. We are excited to have open the role of a Relationship Manager in this segment.

Job Description

We are seeking a highly skilled and experienced Relationship Manager to join our team. As a Relationship Manager, you will be responsible for strategically leading institutional asset servicing client relationships to ensure client satisfaction, retention, and revenue growth while mitigating risk for both the client and organization.

Key Responsibilities

  • Develop a deep understanding of client business and needs to create a tailored relationship plan.
  • Execute the relationship plan by engaging product partners to deliver innovative solutions that meet individual client needs.
  • Initiate conversations with clients and their advisors to keep them informed about industry trends, regulatory changes, and new product offerings.
  • Work with senior managers to ensure escalation of issues and communicate product gaps or opportunities.
  • Complete annual service reviews for every client to ensure satisfaction and refresh the relationship plan.
  • Ensure positive responses to the annual client service survey.
  • Contribute to the department's financial goals by cross-selling products to current clients and identifying and winning new business.
  • Have a thorough understanding of current product offerings and solutions.
  • Manage client profitability and fee negotiations to department goals and understand the financials of the team, division, and Northern Trust.
  • Address any administrative needs of the client with internal partners.
  • Serve as a mentor to new team members and other organizational partners to ensure we attract and retain employees with an emphasis on diversity, equity, and inclusion.

Qualifications

  • 5+ years of experience in financial services, preferably in trust, asset servicing, or investment management.
  • General knowledge of trust/asset services, products, and investments.
  • Proficiency in interpersonal skills, negotiation, and delegation.
  • Leadership and organization skills.

About Working with Us

Northern Trust is committed to creating a flexible and collaborative work culture where employees can thrive. We offer a range of benefits and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

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