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Strategic Relationship Manager, Asset Owner Americas

2 months ago

Chicago, Illinois, United States Northern Trust Full time

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Team

AOA Dedicated OCIO Preferred Custody Team (newly formed and reports up to AOA Middle Market Leadership)

Job Description

We are excited to have open the role of a Relationship Manager in Northern Trust's Asset Owner Americas (AOA) segment. This is an exciting opportunity to pioneer a key AOA strategic initiative as we create and deliver a dedicated service experience to those OCIOs who perform Full Discretionary duties on behalf of their clients. This role will support both the OCIO and their underlying clients. Internally, the Relationship Manager will be supported by dedicated teams across Operations and Service. Relationship Managers are responsible for strategically leading institutional asset servicing client relationships to ensure client satisfaction, retention, and revenue growth while mitigating risk for both the client and organization. Exceeding client expectations is a priority of all employees as they follow Northern Trust's 133 year principles that endure- Service, Expertise, and Integrity.

Key Responsibilities

• Ensure full understanding of client business and needs to develop relationship plan detailing specific client expectations and future opportunities.

• Execute relationship plan by engaging product (asset servicing, investments, brokerage, banking, etc.) and/or managing operational partners to deliver on expectations or develop and execute new solutions.

• Initiate conversations with clients and their advisors to keep them up to date on industry trends, regulatory changes, and appropriate new bank products and services.

• Work with senior managers to ensure escalation of issues and communicate product gaps or opportunities.

• Complete annual service reviews for every client to ensure satisfaction and refresh relationship plan.

• Ensure positive responses to the annual client service survey.

• Contribute to the department financial goals by cross-selling products to current clients and playing an integral part in identifying and winning new business.

• Have a thorough understanding of current product offerings and solutions.

• Manage client profitability and fee negotiations to department goals and understand the financials of the team, division, and Northern Trust.

• Address any administrative needs of the client with internal partners including transaction processing, accounting, reporting, documentation, fees, etc.

• Serve as mentor to new team members & other organizational partners to ensure we attract and retain employees with an emphasis on DE&I.

Qualifications

• 5+ years of experience in financial services, preferably in trust, asset servicing, or investment management. General knowledge of trust/asset services, products, and investments. Proficiency in interpersonal skills, negotiation, and delegation. Leadership and organization skills.

Working with Us:

Northern Trust is a leading global provider of asset servicing, serving 62% of the top US corporate pension plans, 44% of the top US Endowments, and 30% of the top US Public funds. Our clients include institutional investors, family offices, and high net worth individuals. We offer a range of services, including asset management, custody, and brokerage. Our team of experts works closely with clients to understand their needs and provide tailored solutions. We are committed to delivering exceptional service and building long-term relationships with our clients.

We are proud to be a part of the Northern Trust team, where we can make a real difference in the lives of our clients and colleagues. If you are passionate about delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity.