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Asset Servicing Operations Manager

2 months ago


Chicago, Illinois, United States Northern Trust Full time
About Northern Trust

Northern Trust is a leading global financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a trusted provider of innovative financial services and guidance to individuals, families, and institutions worldwide.

Our commitment to service, expertise, and integrity has enabled us to build long-lasting relationships with our clients, who value our expertise in asset servicing, custody, and investment management.

With a team of over 22,000 partners, we serve the world's most sophisticated clients using cutting-edge technology and exceptional service.

Job Summary

We are seeking an experienced Custody Servicing Team Lead to join our Asset Servicing, Custody group within Global Fund Services. The successful candidate will be responsible for the daily management of a custody service team, ensuring excellent service delivery for client-appointed Investment Managers and/or separately managed asset owner relationships serviced in North America.

Key Responsibilities
  1. Oversee and manage the day-to-day activities of the service team, workload, and tracking of performance against objectives and expectations.
  2. Coach and support team members, execute the team performance management process, and identify training needs.
  3. Partner with the Custody Servicing Manager to develop and support career development plans and analyze team performance metrics.
  4. Develop and strengthen the team through the recruitment process, focusing on diversity and inclusion.
  5. Develop, maintain, and enhance client and/or Investment Manager relationships through the following:
    1. Assisting in the resolution of complex issues.
    2. Acting as a primary point of escalation.
    3. Communicating and upholding servicing standards to direct reports.
    4. Allocating resources to support relationships.
  6. Identify and document servicing, efficiency, and product gaps for Investment Managers/clients; work with IM Relationship Managers to ensure solutions are being developed, supported, and communicated internally.
  7. Share risk management responsibilities with the Service Team through strict adherence to control policies and incorporation into team culture.
Requirements

To be successful in this role, you will require:

  • Relevant work experience in custody client servicing or asset servicing operations.
  • Deep technical knowledge of custody operations, including trade and cash lifecycle.
  • Leadership and/or direct people management and development experience.
  • Experience in a fast-paced, deadline-oriented environment where adaptability and multitasking are critical for success and development.
  • Highly flexible and adaptable to change.
  • Critical thinking, analytical problem-solving, and organizational skills to identify and resolve issues, as well as to enhance ongoing personal development.
  • Effective communication skills.
Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

We value an inclusive workplace and understand flexibility means different things to different people. We encourage movement within the organization and have senior leaders who are accessible.

We are committed to assisting the communities we serve and believe in building a workplace with a greater purpose.