Front Desk Operations Manager
8 hours ago
We are seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team at Homewood Suites & Hampton Irvine. The ideal candidate will possess excellent leadership and communication skills, with a proven track record of delivering exceptional customer service.
Key Responsibilities- Supervision of Staff: Lead, mentor, and train front desk associates to ensure smooth and efficient operation of the front desk.
- Guest Relations: Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Operations Management: Oversee the daily operations of the front desk, including check-in/check-out procedures, reservations, room assignments, and accurate processing of guest payments.
- Communication: Maintain effective communication with other hotel departments to ensure a seamless guest experience.
- Reporting: Prepare and maintain reports related to front desk operations, including occupancy, revenue, and guest satisfaction metrics.
- Experience: Minimum of 2-3 years of experience in a front desk role within the hospitality industry, with at least 1 year in a supervisory or leadership capacity.
- Education: High school diploma or equivalent required; a degree in hospitality management or a related field is preferred.
- Skills: Strong leadership and interpersonal skills, with the ability to motivate and develop team members. Excellent communication, problem-solving, and organizational abilities.
- Competitive Salary: We offer a competitive salary and opportunities for growth within the company.
- Benefits: Health, dental, and vision insurance, paid time off, and holiday pay.
- Employee Discounts: Employee discounts with Hilton Worldwide.
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