Customer Service Ambassador

1 week ago


Lake Orion, Michigan, United States Hyatt House Full time
Job Overview

We are seeking a skilled and customer-focused Guest Service Representative to join our team at Hyatt House. As the face of our hotel, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience.

Key Responsibilities
  • Greet guests with a smile and assist with the registration process
  • Answer phone calls and take messages accurately
  • Anticipate and meet the needs of guests, building rapport and resolving concerns
  • Maintain accurate records of registration and payment information
  • Ensure compliance with health and quality standards
Requirements
  • High School Diploma/GED required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with customer service problems
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment


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