Food Service Operations Supervisor

2 weeks ago

Henrietta, United States Rochester Institute of Technology Full time
Position Overview

The Food Service Operations Supervisor is accountable for ensuring exceptional service delivery to all patrons and colleagues in a warm, genuine, and respectful manner. The role requires a presence on the operational floor for the majority of the time, actively overseeing, mentoring, and assisting both staff and customers.

Key Responsibilities
Operational Duties:

• Supervise staff and student workers, ensuring compliance with Monroe County and RIT policies.

• Recruit, manage, schedule, and train student employees for specific shifts to guarantee smooth and efficient meal service. Adhere to Student Employment Office guidelines.

• Procure supplies from vendors as designated.

• Oversee inventory management.

• Maintain cleanliness and uphold sanitation and safety standards within the facility.

• Responsible for the opening and closing procedures of the unit, ensuring building security as per the schedule.

• Possess comprehensive knowledge of safe food handling practices, including storage and serving techniques.

• Understand equipment used in serving areas.

• Demonstrate proficiency with POS systems, including InfoGenesis and Agilisys.

• Ensure adherence to cash handling protocols for the unit.

• Familiarity with departmental and institutional personnel policies to effectively engage with staff and customers.

• Follow safety precautions and procedures in the workplace.

Administrative Responsibilities:

• Proficient in Microsoft Office Suite and demonstrate overall computer literacy.

• Knowledgeable in invoice processing.

• Execute special tasks as assigned by management to support both Front of House and Back of House operations.

• Participate in meetings and serve on committees as required by management.

Additional Information

The selection process for this role may necessitate a background check. Any verbal or written offer is contingent upon satisfactory results as determined by Human Resources. RIT is committed to diversity, inclusion, and equal opportunity in employment. We provide reasonable accommodations for applicants with disabilities as per applicable laws.

Application Process

To be considered for this position, candidates must apply through the designated platform, entering the job title or reference number in the search field.

Qualifications Required
  • High School Diploma or GED.
  • A minimum of 3 years of experience in a high-volume food service environment, including restaurants, country clubs, retail, catering, or institutional settings.
  • Experience in coordinating activities in both front and back of house.
  • Servsafe certification or the ability to obtain it within six months of hire.
  • Allertain certification or the ability to obtain it within six months of hire.
Department Overview

About RIT Dining
RIT Dining caters to all meal plans on campus and select off-campus locations. We seek a dynamic team member who thrives in a bustling environment and enjoys serving customers. The ideal candidate will be adept at working with a diverse student workforce, including individuals who are deaf or hard of hearing, as well as international students. The position may involve serving a daily clientele ranging from 1,500 to over 3,000 individuals, including faculty, staff, and students.

Flexibility in Scheduling
Flexibility in work hours may be necessary during breaks, summer sessions, and intersessions. Additionally, large institutional events may require extended hours.

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