Host/Hostess - Hospitality Professional

2 days ago


Destin, Florida, United States Hotel Effie Sandestin Autograph Collection Full time
Job Summary

We are seeking a highly skilled and experienced Host/Hostess to join our team at Hotel Effie Sandestin Autograph Collection. As a Host/Hostess, you will be responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assisting servers in providing positive, attentive, courteous, and efficient service to guests throughout their dining experience.

Key Responsibilities
  • Ensure overall guest satisfaction by providing exceptional service and ensuring that all guests are seated promptly and efficiently.
  • Assist servers in providing positive, attentive, courteous, and efficient service to guests throughout their dining experience.
  • Be familiar with the reservation system and actively use it during operations.
  • Know and understand the state liquor laws and ensure compliance.
  • Perform opening and closing duties according to the established side work checklist.
  • Ability to answer the telephone, check voicemails, and return phone calls according to standards.
  • Have complete knowledge of standards of service for receiving a room service order.
  • Have a thorough knowledge of menus, hours of operation, and current specials in all applicable departments.
  • Assist servers, bartenders, and bussers in the servicing of guests as needed.
Requirements
  • High School diploma and/or experience in a hotel or a related field preferred.
  • Ability to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain the confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Ability to stand during the entire shift.
Working Conditions

This is a light work position that requires the ability to exert up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.



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