Current jobs related to Spa Reception Coordinator - Destin, Florida - Aimbridge Hospitality

Position Overview

*$250 sign-on bonus after 60 days* The Spa Reception Coordinator is responsible for managing the reception area, which includes welcoming guests in a professional and courteous manner. This role addresses telephone and in-person inquiries regarding appointments, reservations, and guest concerns.

Key Responsibilities

Qualifications:

• High School diploma or equivalent is required.
• Must possess a positive and enthusiastic personality with a commitment to delivering exceptional customer service.
• Ability to multi-task, be detail-oriented, and effectively solve problems to address both internal and external customer needs.
• Clear communication skills are essential.
• Effective problem-solving skills, including the ability to anticipate, prevent, identify, and resolve issues as they arise.
• Strong listening skills to understand and clarify concerns raised by co-workers and guests.
• Ability to work with financial information and perform basic arithmetic functions.
• Maintain composure and professionalism under pressure.

Responsibilities:

• Approach all interactions with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in accordance with company standards, which may vary based on property needs.
• Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag.
• Adhere to company standards and regulations to promote safe and efficient operations.
• Greet guests and complete established check-in procedures daily, ensuring guest satisfaction.
• Facilitate guest departures by following established procedures for finalizing transactions.
• Accurately calculate and post receipts, guest accounts, and other forms of credit, ensuring timely and precise charges upon check-out.
• Respond to inquiries and accept appointments both in person and via telephone, effectively communicating service rates and utilizing suggestive selling techniques.
• Maintain strong customer relations by using guest names during interactions and staying informed about in-house and local functions.
• Communicate clearly with management regarding any issues involving associates or guests that require attention.
• Report deficiencies to the appropriate manager.
• Complete special projects as assigned by the Spa or Attraction Director.
• Ensure cleanliness and organization of the lobby and guest refreshment areas, notifying management when supplies are low.
• Assist other associates and departments to enhance overall performance.
• Perform any additional duties as requested by management.

Company Overview

Aimbridge Hospitality is the global leader in third-party hotel management, with a diverse portfolio of over 1,550 hotels across 50 states and 22 countries. Our associates are dedicated to serving guests and achieving exceptional results, thriving in a culture that inspires excellence.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay options available.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.