USA - Sales Support Professional

3 days ago


Houston, Texas, United States eTeam Full time
Job Title: Sales Support Supervisor

Job Summary:

We are seeking a highly skilled Sales Support Supervisor to join our team at eTeam. As a Sales Support Supervisor, you will be responsible for managing a team of Sales Support Specialists, leading various projects, and developing/delivering reporting as assigned. You will also be responsible for following documented procedures for all activities related to the eTeam Quality System and conducting Quality investigations as requested by RAQA and management.

Key Responsibilities:

* Manage a team of Sales Support Specialists, including scheduling, timecards/PTO management, business delegation and supervision, disciplinary actions and performance reviews (in conjunction with management), and training of new team members.

* Lead various projects and develop/deliver reporting as assigned (including but not limited to Accounting analysis/audits and inventory reporting).

* Follow documented procedures for all activities related to the eTeam Quality System and conduct Quality investigations (e.g. eTeam discussions, Contact Reports, etc.) as requested by RAQA and management.

* Demonstrate empathy and skill in decreasing interpersonal conflict, guiding team members to corporate conduct policies, and correcting behavior related to attendance and performance.

* Acts as manager on duty on-site in Houston in adherence to company policies and procedures.

* Sales Training Presentations for New Hire Training, National Sales Training, and other events as assigned.

* Interviewing, hiring, and firing team members for Sales Support positions in conjunction with management.

* Work with other leaders to develop benchmarks/metrics of achievement towards an improved experience for all parts of the organization.

* Identifying and implementing the most effective methodologies and disciplines used to maximize the company's sales support systems.

* Measure and analyze customer feedback, interpret the analysis for employees, and develop and implement strategies and programs to continuously improve results.

Requirements:

* Success developing client services, customer relationship management, and building process and systems to track and improve services that ensure great customer experience for medical professionals.

* Business acumen and exceptional analytical skills; experience being on the front lines of developing and implementing improvements and streamlining within a growing fast-paced culture.

* Excellent multitasking and organization skills.

* Excellent verbal and written communication skills.

* Excellent computer skills including proficiency in MS Office, MS Excel, and MS Outlook.

* Excellent customer service skills when interacting with all internal and external clients.

* Patience, professionalism, excellent phone etiquette.

* Medical industry experience highly preferred.

* Product logistics experience highly preferred.

* Knowledge of medical terminology preferred.

* Client and Netsuite experience preferred.

* Minimum three (3) years' experience in Sales Support or related function.

* Associate's degree or equivalent experience required.

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