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Front Desk Associate

2 months ago

St Pete Beach, Florida, United States Sherman Associates Full time
Job Description

The Hotel Zamora, a luxurious boutique hotel located in a beautiful coastal area, is seeking an experienced Front Desk Associate to join our team. With stunning views overlooking the waterway and a commitment to providing exceptional service, our hotel offers a unique and luxurious retreat for our guests.

Key Responsibilities
  • Guest Check-in and Check-out: Ensure every guest is greeted and welcomed on arrival, register and book guests, and verify reservation, address, email address, and credit information.
  • Kiosk Operations: Proficiently operate kiosks to assist guests when necessary.
  • Guest Transactions: Answer all inbound calls in a professional manner, have an intimate knowledge of the hotel facilities and the local area, accept payment for guests' accounts at the time of registration and at checkout, and maintain a house bank and make a deposit and accurate report of receipts daily.
  • Retail Transactions: Process all retail transactions for guests, restock and assure overall cleanliness of retail areas, and issue luggage claims and check guest luggage when requested.
  • Hotel Maintenance: Take pride in the overall look and feel of the hotel, ensuring cleanliness and conditions are at their peak at all times.
  • Guest Complaints: Respectfully listen and respond to guest complaints in an efficient and professional manner.
Requirements
  • Experience: 1-2 years of experience in a public contact position.
  • Customer Service: Customer service experience in the hospitality industry is strongly preferred.
  • Computer Skills: Basic computer knowledge and some knowledge in word, excel, outlook, and internet.
  • Driver's License: As applicable, must possess a valid driver's license, reliable vehicle with insurance, and a safe DMV driving record.
  • Passion for the Mission: A passion for the mission, vision, and values of Sherman Associates.
Benefits
  • Medical, Dental, and Vision Insurance: Low deductible health insurance plans.
  • Short-Term Disability: Fully paid short-term disability.
  • Life Insurance: Fully paid life insurance.
  • Supplemental Insurance: Additional supplemental insurance policies, including voluntary accident & critical illness, hospital indemnity, and long-term disability.
  • Pet Insurance: Pet insurance.
  • Employee Assistance Program: Fully paid employee assistance program.
  • 401k Company Match: Fully vested 401k company match program.
  • Paid Holidays and PTO: 9 paid holidays and a competitive PTO program (starting at 15 days annualized).
  • Starbucks and Hotel Discounts: Starbucks and hotel discounts.
  • Charitable Giving Strategy: Charitable giving strategy with corporate match.