Front Desk Associate

7 days ago


West Palm Beach, Florida, United States FirstService Residential Florida Full time
Job Overview

We are seeking a highly skilled and detail-oriented Front Desk Staff to join our team at FirstService Residential Florida. As a Front Desk Associate, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a safe and secure environment for our residents and guests.

Responsibilities
  • Customer Service: Provide exceptional customer service to residents, guests, and service providers, responding to inquiries and resolving issues in a timely and professional manner.
  • Front Desk Operations: Manage front desk operations, including checking guests and service providers in and out, monitoring electronic security control systems, and maintaining daily logs and records.
  • Emergency Response: Respond to emergency situations in a timely and efficient manner, following established protocols and procedures.
  • Communication: Communicate effectively with residents, guests, and staff, using strong verbal and written communication skills.
  • Teamwork: Collaborate with other departments and staff members to ensure seamless operations and excellent customer service.
Requirements
  • Education: High school diploma or equivalency preferred; college-level courses in business or hospitality preferred.
  • Experience: Two to three years of business experience preferred.
  • Skills: Strong customer service, communication, and interpersonal skills; ability to multitask and work in a fast-paced environment.
  • Physical Requirements: Ability to lift 30-50 pounds, work in an upright standing or sitting position for long periods, and navigate the property/building as required.
What We Offer

As a full-time exempt associate, you will be eligible for comprehensive benefits, including medical, dental, and vision plans, time off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $17 hourly.



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