Front Desk Associate

1 week ago


Miami Beach, Florida, United States FirstService Residential Full time
Job Overview

We are seeking a highly skilled and detail-oriented Front Desk/Concierge Agent to join our team at FirstService Residential. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the overall satisfaction of our residents.

Responsibilities
  • Customer Service: Provide exceptional customer service to residents, guests, and service providers, responding to inquiries and resolving issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, including checking guests and service providers in and out, monitoring electronic security control systems, and maintaining daily logs and records.
  • Emergency Response: Respond to emergency situations in a timely and efficient manner, following established protocols and procedures.
  • Communication: Maintain effective communication with residents, guests, and staff, ensuring that all parties are informed and up-to-date on relevant information.
  • Teamwork: Collaborate with other team members to achieve common goals and objectives, providing support and assistance as needed.
Requirements
  • Education: High school diploma or equivalency preferred; college-level courses in business or hospitality preferred.
  • Experience: Two to three years of business experience preferred, with a focus on customer service and front desk operations.
  • Skills: Strong communication and interpersonal skills, with the ability to work independently and as part of a team. Proficiency in computer hardware and software, with the ability to learn new systems and technologies.
What We Offer

As a full-time exempt associate, you will be eligible for comprehensive benefits, including medical, dental, and vision coverage, as well as a 401(k) plan with company match. You will also have access to paid time off, holidays, and opportunities for professional growth and development.


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