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Quality Improvement Manager
2 months ago
We are seeking a highly skilled Quality Improvement Manager to join our team at LIFE-NWPA. As a Quality Improvement Manager, you will play a critical role in developing and implementing quality improvement programs to ensure the highest level of care for our participants.
Job Summary:Under the direction of the Chief Quality & Compliance Officer, you will assist with developing and implementing quality improvement programs, including annual reviews and updates. You will also assist with the development and implementation of program-wide and center-specific quality indicators, data management, education and training of program staff, and preparation of routine and special reports.
Responsibilities:- Assist with preparing routine and special reports of quality improvement activities and performance.
- Assist with coordinating the development and implementation of program-wide and center-specific quality indicators.
- Assist with data management for quality improvement activities, including assisting with the coordination of collection, entry, analysis, and assessment of data.
- Coordinate with national initiatives in PACE quality management.
- Assist with education for staff on quality improvement activities and techniques.
- Assist in the interface between consumers and program management for quality-related complaints.
- Review of quality-related issues within the operation of LIFE-NWPA.
- Supervise multiple Quality Nurses across many business units.
- Complete recurring audits that have been defined by the Quality Program.
- Submit required CMS/State data on a monthly and quarterly basis or when applicable.
- Post-secondary education related to Nursing, Business, Social Services, or Healthcare.
- One year of experience in healthcare quality improvement/management, one year of experience working with the frail and elderly population.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to be resourceful and develop/share knowledge of best practices, even in disciplines outside of the candidate's background.
- Proficient with Microsoft Office Suite or related software.
- Must possess a valid driver's license and reliable transportation with frequent regional travel.
- Must possess the ability to make independent decisions when circumstances warrant such action.
- Must be able to deal tactfully and patiently with personnel, participants, family members, visitors, government agencies/personnel, and the public.
- Must have the cognitive ability to process and perform tasks for participant safety.
- CPR and First Aid Certification.
- Excellent written and verbal communication skills.
- Must be able to move intermittently throughout the workday.
- Must function independently, maintain confidentiality, have flexibility, personal integrity, and the ability to work effectively with personnel, visitors, government agencies/personnel, etc., under all conditions/circumstances.
- Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and sometimes hostile people within the facility.
- Is subject to lifting, carrying, and supporting participants.
LIFE-NWPA is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The OSC family of businesses will only hire qualified individuals to work in a federally funded healthcare program. Please note that this excludes anyone convicted of a crime that could jeopardize the safety and well-being of the frail senior population that OSC/LIFE-NWPA/CBP serves. All individuals must disclose any conflicts of interest upon applying for a position and agree to a thorough background check when an employment offer is extended.
