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Client Service Representative
2 months ago
Job Summary:
Madison Reed Hair Color Bar is seeking a highly skilled and customer-focused Client Service Representative to join our team. As a Client Service Representative, you will be responsible for providing exceptional guest experiences from arrival to departure, ensuring seamless interactions between guests and our Hair Color Bar team.
Key Responsibilities:
- Guest Experience: Demonstrate and develop teamwork skills to provide a guest experience aligned with our values of Love, Joy, Trust, Courage, and Responsibility.
- Front-End Operations: Be an expert on front-end operations, including buy online and pick up in store, point of sale system, checking in and out guests, and answering phones.
- Brand Ambassador: Act as a brand ambassador by determining each guest's needs and educating guests concerning Madison Reed products and services.
- Sales and Revenue Growth: Contribute to achieving monthly sales goals and other key performance indicators, including retail sales, services, memberships, and average service ticket growth.
- Store Maintenance: Ensure the Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, and company asset security.
- Professional Development: Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and services.
Requirements:
- Customer Service Experience: Entry-level experience in any customer service or retail sales environment; salon or beauty industry experience preferred.
- Communication and Problem-Solving Skills: Effective communication, strong problem-solving, and people skills, in a fast-paced retail or salon environment.
- Technical Skills: Comfortable operating point of sale systems.
Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.
Equal Opportunity Employer: Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
