Technical Support Associate

4 days ago


Rancho Cucamonga, California, United States Substanbo Inc. Full time

Job Description:

We are looking for a Home Theater Support Specialist to provide top-notch customer service and technical support for our range of consumer electronics products, primarily focused on home theater systems and projectors.

About Our Company:

Substanbo Inc. is a leading e-commerce company dedicated to offering a wide selection of consumer electronics products on Amazon.com and Walmart.com.

Responsibilities:

  • Deliver outstanding customer support by addressing product-related concerns and issues.
  • Accurately provide product information, troubleshooting guides, and solution recommendations.
  • Update customer records and documentation after each interaction.
  • Participate in training programs to enhance product knowledge and stay up-to-date with new releases.

Essential Requirements:

  • Native-level English language skills; proficiency in Chinese is an added advantage.
  • At least one year of experience in customer-facing roles, preferably in the technical sector.
  • Strong analytical and problem-solving skills, excellent communication abilities, and adaptability.
  • Familiarity with CRM software, such as Zendesk, or similar support tools is beneficial.

Estimated Salary: $21-$26 per hour

Work Arrangements:

This position requires on-site work, with no remote work options available.



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