Technical Support Associate
4 days ago
Job Description:
We are looking for a Home Theater Support Specialist to provide top-notch customer service and technical support for our range of consumer electronics products, primarily focused on home theater systems and projectors.
About Our Company:
Substanbo Inc. is a leading e-commerce company dedicated to offering a wide selection of consumer electronics products on Amazon.com and Walmart.com.
Responsibilities:
- Deliver outstanding customer support by addressing product-related concerns and issues.
- Accurately provide product information, troubleshooting guides, and solution recommendations.
- Update customer records and documentation after each interaction.
- Participate in training programs to enhance product knowledge and stay up-to-date with new releases.
Essential Requirements:
- Native-level English language skills; proficiency in Chinese is an added advantage.
- At least one year of experience in customer-facing roles, preferably in the technical sector.
- Strong analytical and problem-solving skills, excellent communication abilities, and adaptability.
- Familiarity with CRM software, such as Zendesk, or similar support tools is beneficial.
Estimated Salary: $21-$26 per hour
Work Arrangements:
This position requires on-site work, with no remote work options available.
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