Technical Support Specialist

1 day ago


Rancho Cucamonga, California, United States Towill, Inc. Full time
About the Position

We are seeking a Technical Support Specialist to join our IT Department at Towill, Inc. in Rancho Cucamonga, CA. This is a full-time position requiring 40% local and remote travel.

Key Responsibilities:
  • System Administration: Install, implement, and troubleshoot computer hardware and software according to department standards and procedures.
  • Customer Support: Provide exceptional customer service by delivering courteous and informative responses to end-user requests.
  • Inventory Management: Manage inventory of stationery and mobile computers, peripherals, and software.
  • Data Security: Take sole responsibility for managing archive data and its corresponding media.
  • Task Tracking: Track and record daily tasks and progress towards completion and resolution.
Requirements and Qualifications:

The ideal candidate will have a strong background in networking fundamentals and Windows desktop administration. You should also possess a good driving record, be capable of using your own vehicle, and have a strong knowledge of security fundamentals.

In addition, you should be able to work well independently with minimal supervision, have excellent time management and project management skills, and be adaptable and responsible. Finally, you should be able to manage schedule and travel effectively and possess a quick learning ability with experience in configuring and administering domain controllers in a domain environment.

We offer a competitive salary range of $80,000 - $110,000 per year, based on qualifications and experience. In addition, we provide a comprehensive benefits package, including employer-sponsored health coverage and a 401(k) savings plan.



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