Home Theater Support Specialist
5 days ago
Job Overview:
We are seeking a highly skilled and customer-focused Technical Support Associate to join our team at Substanbo Inc.
About Us:
Substanbo Inc. is an e-commerce company specializing in the sales of consumer electronics products on Amazon.com and Walmart.com, focusing on home theater systems and related electronic products.
Job Responsibilities:
- Achieve high levels of product knowledge, particularly with regards to home theater systems, to effectively resolve technical issues.
- Respond promptly to customer inquiries via phone, email, and online chat, providing accurate and efficient assistance.
- Document product information, problem descriptions, solutions, and customer interactions to ensure seamless issue resolution.
- Proactively gather customer satisfaction feedback through regular communication.
- Develop and maintain a comprehensive knowledge base of evolving products and services.
Requirements:
- Fluent English language skills; proficiency in Chinese is a plus to support diverse customer needs.
- Strong background in customer service, preferably in technical or consumer electronics fields.
- Excellent problem-solving skills, ability to multitask, and strong customer focus.
- Familiarity with CRM software or Zendesk and other support tools is a plus.
Estimated Salary: $18-$22 per hour
Work Environment:
This position requires on-site work availability, no remote work options available.
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