Home Theater Support Specialist

5 days ago


Rancho Cucamonga, California, United States Substanbo Inc. Full time

Job Overview:

We are seeking a highly skilled and customer-focused Technical Support Associate to join our team at Substanbo Inc.

About Us:

Substanbo Inc. is an e-commerce company specializing in the sales of consumer electronics products on Amazon.com and Walmart.com, focusing on home theater systems and related electronic products.

Job Responsibilities:

  • Achieve high levels of product knowledge, particularly with regards to home theater systems, to effectively resolve technical issues.
  • Respond promptly to customer inquiries via phone, email, and online chat, providing accurate and efficient assistance.
  • Document product information, problem descriptions, solutions, and customer interactions to ensure seamless issue resolution.
  • Proactively gather customer satisfaction feedback through regular communication.
  • Develop and maintain a comprehensive knowledge base of evolving products and services.

Requirements:

  • Fluent English language skills; proficiency in Chinese is a plus to support diverse customer needs.
  • Strong background in customer service, preferably in technical or consumer electronics fields.
  • Excellent problem-solving skills, ability to multitask, and strong customer focus.
  • Familiarity with CRM software or Zendesk and other support tools is a plus.

Estimated Salary: $18-$22 per hour

Work Environment:

This position requires on-site work availability, no remote work options available.



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