Technical Service Representative
6 days ago
Job Description: Technical Service Representative
Quantilus is seeking a skilled Technical Service Representative to join our team. In this role, you will be responsible for providing technical assistance to our customers and collaborating with our development team to resolve complex technical issues.
About the Role
You will work closely with our junior support staff to develop and maintain knowledge base articles and FAQs, as well as conduct remote customer training sessions. Additionally, you will assist in product implementation and data loading into new customer databases using SQL.
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Collaborate with the development team to troubleshoot and resolve technical issues
- Develop and maintain knowledge base articles and FAQs
- Conduct remote customer training sessions
- Assist in product implementation and data loading into new customer databases using SQL
- Participate in product meetings and contribute to feature development
Requirements
- Bachelor's degree in Library Science or related field
- 3-5 years' experience in a library setting with technical support responsibilities
- Experience conducting remote customer training sessions
- Heavy analytical skills with data/logs, SQL queries, and log file analysis
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office, Teams, and Jira
- Familiarity with technical writing and Jira administration
Compensation and Benefits
- A competitive salary of $85,000 - $110,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, vision, and life insurance
- A 401(k) plan with a company match
- A generous PTO policy, including vacation days, sick leave, and holidays
- Professional development opportunities and a dynamic work environment
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