Technical Assistance Expert

3 weeks ago


Rancho Cucamonga, California, United States Quantilus Full time
Required Skills and Qualifications

To be successful in this role, you will need to have a degree in Library Science or a related field. You should also have 3-5 years of experience working in a library with technical support in a multi-branch system. Additionally, you should have experience conducting remote customer training, heavy analytical skills with data/logs, and proficiency in Microsoft Office, Teams, and Jira.

You will also need to have strong technical writing skills and experience with Jira administration. Creativity and problem-solving skills are essential in this role, as you will often need to come up with innovative solutions to complex problems.

Benefits

We offer a comprehensive benefits package that includes medical, dental, vision, and voluntary term life insurance. We also have a company group term life insurance/long-term disability plan, flexible spending plans, and a tax-deferred 401(k) retirement plan.

Estimated Salary

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience and qualifications.


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