Help Desk Engineer
2 weeks ago
ICF is a mission-driven company that values diversity and inclusion. We are seeking a Help Desk Engineer to join our Health Engineering Systems (HES) team. As a Help Desk Engineer, you will provide front-line support for Salesforce-related issues, responding to and resolving user inquiries in a timely manner.
Responsibilities- Provide technical support for Salesforce applications, integrations, and customization
- Identify, administer, triage, and resolve a variety of incidents and service requests
- Diagnose and troubleshoot technical issues related to Salesforce applications
- Collaborate with Salesforce developers and Product Owners to escalate and resolve complex issues
- Document troubleshooting steps and current incident status in our case management system
- Participate in testing and validation of new Salesforce features, enhancements, and upgrades
- Identify opportunities for process improvements and contribute to the development of best practices for Salesforce support
- Bachelor's degree in computer science, engineering, or related field
- 5+ years of Salesforce analytics and administrative experience
- Candidate must be able to obtain and maintain a Public Trust clearance
- Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
- Experience with Atlassian Jira/Confluence
- Familiar with ServiceNow support ticketing system
- Strong knowledge of Salesforce platform features, including Apex, Visualforce, Lightning, and Salesforce APIs
ICF is a global advisory and technology services provider that combines unmatched expertise with cutting-edge technology to help clients solve their most complex challenges. We value diversity and inclusion and are an equal opportunity employer. We offer a range of benefits, including a competitive salary, comprehensive health insurance, and opportunities for professional growth and development.
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Help Desk Analyst
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Help Desk Manager
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Help Desk Technician
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Help Desk Specialist
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Help Desk Manager
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Help Desk Manager
7 days ago
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Help Desk Manager
1 week ago
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Help Desk Manager
2 weeks ago
Reston, Virginia, United States LHH Full timeAt LHH, we're seeking a seasoned Help Desk Manager to lead our technical support team. This role requires a unique blend of technical expertise and leadership skills to deliver exceptional customer service and drive continuous improvement.Key ResponsibilitiesManage and evaluate the performance of the help desk team to ensure timely and accurate customer...
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Help Desk Manager
3 weeks ago
Reston, Virginia, United States LHH Full timeWe are seeking an experienced Help Desk Manager to lead our technical support team in Phoenix. As a key member of our team, you will be responsible for delivering exceptional customer service and driving continuous improvement.Key ResponsibilitiesManage the help desk team and evaluate performance to ensure timely and accurate customer supportContribute to...
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Help Desk Analyst
1 month ago
Reston, Virginia, United States CyberTec Full timeJob Title: Help Desk AnalystCyberTec is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and escalating complex problems to senior technicians.Key Responsibilities:Provide technical support to customers via...
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Help Desk Specialist
2 weeks ago
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Help Desk Specialist
2 weeks ago
Reston, Virginia, United States Apex Systems Full timeHelp Desk TechnicianJob Summary:We are seeking a highly skilled and motivated Help Desk Technician to join our team at Apex Systems. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and assistance to clients and internal teams via...
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IT Help Desk Manager
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Reston, Virginia, United States Forrest Solutions Full timeJob Title: IT Help Desk ManagerDrive Exceptional ServiceAs a seasoned IT Help Desk Manager, you will lead a high-performing team in delivering top-tier technical support to our employees, clients, and partners. This pivotal role offers the opportunity to shape the daily operations of our IT help desk, ensuring exceptional service delivery and client...
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Help Desk Specialist
2 weeks ago
Reston, Virginia, United States AdvantEdge Full timeJob Title: Help Desk AnalystAbout the Role:We are seeking a skilled Help Desk Analyst to join our team at AdvantEdge. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our customers, ensuring that their IT hardware needs are met efficiently and effectively.Key Responsibilities:Provide technical support and...
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Help Desk Lead/Manager
1 week ago
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Help Desk Specialist
2 weeks ago
Reston, Virginia, United States Catapult Solutions Group Full timeHelp Desk PositionAbout the RoleCatapult Solutions Group is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for our clients, providing timely and effective support for their technical issues.Key ResponsibilitiesProvide exceptional customer service through phone, email, and chat...
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Help Desk Support Specialist
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Help Desk Technician
3 weeks ago
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Help Desk Support Specialist
1 month ago
Reston, Virginia, United States CyberTec Full timeJob Title: Help Desk AnalystCyberTec is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing Level 1 end-user support for issues related to computer systems at CJIS, the Connecticut Information Sharing System (CISS), and other systems managed by CJIS.Key Responsibilities:Provide quick-response...
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Help Desk Specialist
2 weeks ago
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