Help Desk Technician

1 week ago


Reston, Virginia, United States Axiom Products Full time

Axiom Products is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will play a critical role in providing technical support to our employees, ensuring that our IT systems and networks are running smoothly and efficiently.

About the Role

The Help Desk Technician will be responsible for providing desktop and network support, including administering and maintaining end-user accounts, password resets, and email setup and support. You will also be responsible for delivering technical support over the phone and in person, monitoring assigned tickets, and providing expertise on computer hardware, operating systems, and software configurations.

Key Responsibilities

  • Provide technical support to employees via phone, email, and in-person
  • Administer and maintain end-user accounts, including password resets and email setup
  • Monitor and respond to assigned tickets in a timely and efficient manner
  • Provide expertise on computer hardware, operating systems, and software configurations
  • Perform device patching and ensure end-user security patches, drivers, and software are up-to-date
  • Support company VOIP application on all devices
  • Basic printer troubleshooting and support
  • Issue IT equipment and track asset inventory

Requirements

  • Associate's degree or higher in Information Technology or equivalent experience
  • Mac operating system and M365 experience is a plus
  • Basic understanding of AD, DNS, IoT, and mail flow
  • Basic understanding of LAN/WAN environment utilizing WiFi, DHCP/Static, and VLAN's
  • Demonstrated ability to work well independently and as a member of a team
  • Attention to detail and strong organizational skills
  • Excellent time management skills and ability to prioritize work
  • Excellent oral and written communication skills
  • Ability to handle sensitive information with a strict level of confidentiality

What We Offer

  • Casual dress code
  • Free roadside assistance
  • Career advancement opportunities
  • Company-sponsored outings

Axiom Products is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.



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